Return & Refund Policy

Policy Type: Damage / Defect-Based Returns Only

At Sasu Fashions, we carefully inspect and package products before dispatch. We are committed to resolving genuine complaints involving damaged, defective or incorrectly supplied items.

1. Return & Exchange Eligibility

We accept eligible requests involving:

• Products received in damaged condition.
• Products with manufacturing defects.
• Incorrect products delivered against confirmed orders.
• Products materially different from their confirmed description, where applicable under consumer protection law.

We do not offer standard returns or exchanges for change of mind, personal preferences or minor color variations caused by photography, lighting or screen displays.

2. Damage Complaint Reporting — Within 24 Hours

Customers are required to report visible damage, defects or incorrect items within 24 hours of receiving the parcel for prompt claim verification.

• Contact our customer support team with your order number, photographs and supporting evidence.
• The 24-hour deadline is the standard complaint reporting window. It is not the deadline to send back an approved return.
• Complaints involving statutory consumer rights will be handled in accordance with applicable law.

3. Continuous Unboxing Video

For standard damage-claim verification, customers must record a clear, continuous and unedited unboxing video.

• The video should show the sealed parcel, the complete opening process and any visible product damage or defects.
• The video must be recorded without cuts or interruptions.
• Customers who cannot provide a video may submit photographs and other available evidence for review. Statutory consumer rights remain unaffected.

4. Approved Returns — 3 Calendar Days

Once Sasu Fashions verifies a damage or defect complaint and issues return approval:

• The customer must hand over the approved return parcel to the authorized courier within 3 calendar days after the return approval date.
• The 3-day period starts from the return approval date, not the original delivery date.
• Calendar days include Sundays and public holidays.
• The customer must follow the return-shipping instructions supplied by Sasu Fashions.
• The return parcel must be handed over to the authorized courier within the specified period.
• A courier receipt, pickup confirmation or valid tracking record must be retained as proof of handover.
• The parcel does not need to reach Sasu Fashions within these 3 days.
• If Sasu Fashions arranges the pickup, the customer must make the parcel available within the permitted period. Delays caused by the assigned courier or circumstances beyond the customer’s control will be reviewed fairly.
• Any exception or extension must be confirmed by Sasu Fashions.
• This deadline applies to approved damage or defect returns. Incorrect-item complaints will receive appropriate return instructions and remedies.

5. Return Packaging

Customers should return approved items securely packed, with original tags and accessories wherever reasonably possible.

Please do not ship an item without receiving return approval and instructions from our customer support team.

6. Refunds, Replacements & Free Return Shipping

For verified and approved damage, manufacturing-defect and incorrect-item claims, Sasu Fashions bears 100% of reasonable return courier charges. Customers pay ₹0 in return shipping fees, and no restocking fee applies to eligible approved claims.

• Seller-Paid Return Courier: Sasu Fashions will arrange reverse courier pickup or provide prepaid return-shipping instructions wherever reverse pickup service is available for the customer’s location.
• Alternative Courier Booking & Reimbursement: If reverse courier pickup cannot be scheduled for a specific pin code, Sasu Fashions may authorize the customer to book an alternative courier or speed post service. Alternative courier bookings require prior approval, and approved reasonable charges will be fully reimbursed against a valid courier payment receipt.
• Zero Restocking Fee: No restocking, processing, or handling fee applies to verified eligible claims.
• 3-Day Post-Approval Courier Handover: Customers must hand over approved return parcels to the courier within 3 calendar days after approval date. The parcel does not need to reach Sasu Fashions within these 3 days. Carrier-caused delays and circumstances beyond customer control are reviewed fairly.
• Refund Processing Timeline: Approved refunds are normally processed within 5–7 business days after the returned product is physically received and inspected at our facility. Refunds are credited to the original payment method or bank account.
• Statutory Consumer Rights: The 24-hour reporting period and return procedures do not override statutory consumer rights or legal remedies available under applicable consumer protection law.

7. Non-Eligible Standard Returns

Preference-based returns are not accepted for:

• Change of mind.
• Personal color or design preference.
• Customer-selected incorrect size.
• Minor screen-based color differences.
• Customer misuse or damage after delivery.
• Preference-based changes to customized or stitched products.

These exclusions do not override statutory remedies for defective, incorrect or materially misdescribed products.

8. Customer Support